Back Office

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  • Increase the productivity of your company with a permanent and timely management of documentary processes.

    A team trained and experienced to comply with the standards of confidentiality in customer service. AGUNSA is an ally to outsource and automate the areas and activities related to all documentary process of the company with a high volume of movement.

    Installed capacity to manage from one single integrated system, all the activities of the documentary service, with high standards of technology and with a timely and effective computer support, guaranteeing the operational continuity of the service.

    The system communicates through electronic data interchange (EDI) with entities related to foreign trade (private and concessioned terminals, bonded warehouse, Customs, etc.), handling all types of documents and forms based on prevailing governmental and operational requirements.

    The operational structure of work is based on a quality management system, well documented and integrated to technical procedures, implementing monitoring and evaluation controls that strengthen the articulation of the activities of each service, thus achieving a management of transparency and Coordinated, efficient and effective work, factors that directly influence customer satisfaction and the achievement of operational results.

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    Back Office services

    • Processing of Bill of Lading & Manifests (Coordination with Online Systems, POL, POD, Local Terminal, Authorities and Clients).
    • Freight Forwarder Services.
    • Physical Transmission & Electronic Cargo Manifest & understanding of loading with all the authorities.
    • All areas related to the Management of the documentation systems of our principals.
    • Issuing Original Bill of Lading to clients.
    • Corrections and Modifications of cargo documents.
    • Electronic Notice of Arrivals to consignees.
    • Freight payments, demurrage charges and container damages.
    • Local payments

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